Terms and Conditions Cluster Services & Supply PTY ltd, Adelaide, Australia.

1. Overview

These Terms and Conditions (“Terms”) govern your access to and use of the website located at ClusterAustralia.com and the services offered by Cluster Services & Supply Pty Ltd (“Cluster Services,” “we,” “us,” or “our”). By accessing or using the website or any of our services, you agree to be bound by these Terms. If you do not agree to all Terms, you may not access or use our services.

These Terms comply with applicable Australian Consumer Law (ACL), Privacy Act 1988 (Cth), and principles under international digital commerce and data protection frameworks, including the GDPR (where applicable).

2. Definitions

• “Client” or “you” means any user of our website or recipient of our services.

• “Services” means any services provided by Cluster Services, including:

  • Home Services (cleaning, gardening, rubbish removal, etc.)

  • Corporate Services (industrial cleaning, fencing, etc.)

  • Innovation Services (drone surveys, CCTV, etc.)

  • Security Services (demolition, emergency boarding, trauma cleaning, etc.)

3. Service Engagement

3.1 Quotation and Acceptance
Quotes are estimates based on information provided and are valid for 30 days. Acceptance may be verbal, written, or implied by continued instruction.

3.2 Scope of Work
Work will be undertaken in line with the agreed quote. Variations or changes requested will be subject to additional fees.

3.3 Client Obligations
You agree to provide:

• Accurate information about your property or requirements;

• Uninterrupted access to the service area;

• Notification of hazards, pets, or children on-site.

3.4 Performance Delays
We will not be liable for delays caused by weather, third parties, force majeure, or unsafe conditions. Timeframes are indicative only unless otherwise agreed in writing.

4. Payments

4.1 Invoicing and Methods
Invoices will be issued at the completion of work or as otherwise agreed. Payment is due within the stated terms.

4.2 Late Payment and Debt Recovery
Late payments may incur administration fees, interest, and collection costs. We reserve the right to suspend further services until payment is made.

4.3 GST
All prices are in AUD and exclusive of GST unless otherwise stated.

5. Cancellations and Refunds

5.1 Cancellation Policy
Clients must provide at least 24 hours’ notice to cancel. A cancellation fee (up to 50% of the quoted price) may apply for short-notice cancellations or non-attendance.

5.2 Refunds and Rework
Refunds are considered case-by-case where service delivery fails to meet agreed standards. Clients must notify us in writing within 3 days of service completion to request a refund or rectification. Under ACL, clients are entitled to a re-service or refund if the service is not delivered with due care and skill.

6. Health, Safety and Access

• We reserve the right to refuse service if a site is deemed unsafe or access is restricted.

• Clients are responsible for securing pets, children, and valuables.

• Services involving heights, biohazards, or confined spaces will be conducted in compliance with relevant Work Health and Safety (WHS) laws.

7. Use of Subcontractors

We may use vetted and insured subcontractors to deliver services. Cluster Services accepts full responsibility for subcontractor compliance with these Terms.

8. Limitation of Liability

To the fullest extent permitted by law:

• We exclude liability for indirect, incidental, special, or consequential loss;

• Our total liability is capped at the amount paid for the specific service;

• Nothing in these Terms excludes your rights under the Australian Consumer Law.

9. Privacy and Data Use

We collect and use personal data in accordance with our [Privacy Policy].

• By using our website or services, you consent to the collection, use, and disclosure of personal information for service delivery and marketing;

• We comply with the Privacy Act 1988 (Cth) and principles aligned with the General Data Protection Regulation (GDPR) for international users.

10. Intellectual Property

All website content, logos, service descriptions, and media are owned by or licensed to Cluster Services. Reproduction or use without permission is prohibited.

11. Dispute Resolution

Disputes should first be raised with us in writing. We aim to resolve disputes amicably. Where unresolved, disputes will be referred to mediation in South Australia before legal proceedings.

12. Termination

We may suspend or terminate services or website access without notice for:

• Breach of these Terms;

• Unsafe or unlawful conduct;

• Repeated payment defaults.

13. International Users

Cluster Services operates from South Australia and complies with Australian law. If you are accessing the site from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

14. Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia. Jurisdiction resides with the courts of South Australia.

15. Contact Details

Cluster Services & Supply Pty Ltd
Unit 14, 8-12 Old Tapleys Hill Road
Glenelg North, SA 5045
Australia

For the full Privacy Policy and Refund Policy, please see dedicated sections on our website.