Privacy Policy

Privacy Policy

Effective Date: 01/01/2018

Cluster Services & Supply Pty Ltd (ABN: 14 625 407 703)

Website: https://clusteraustralia.com

Email: privacy@clusteraustralia.com

1. Purpose and Scope

This Privacy Policy outlines how Cluster Services & Supply Pty Ltd (“Cluster Services”, “we”, “our”, “us”) collects, uses, stores, discloses, and protects your personal information. It applies to all personal information collected by us via:

 

  • Our website

  • Service and quote forms

  • Customer and contractor portals

  • Email, phone, and SMS communications

  • On-site service interactions

  • Analytics, third-party software, and advertising platforms

 

This policy covers our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also complies with the Spam Act 2003 (Cth) and the Notifiable Data Breaches (NDB) Scheme.

2. Types of Information We Collect

 

  • Full name

  • Residential and service addresses

  • Phone numbers (mobile, work, home)

  • Email address

  • Emergency contacts

  • Company/organization details

  • Billing and invoicing information

 

 

2.2 Service-Specific Information

 

 

  • Property access instructions and notes

  • Photos and videos of work sites

  • GPS location data

  • Booking and service history

  • Notes or feedback collected via job management software (e.g. ServiceM8)

 

 

2.3 Technical & Analytical Data

 

 

  • IP address

  • Device/browser type and version

  • Location metadata (for routing and scheduling)

  • Cookies and session tokens

  • Google Analytics data

 

 

2.4 Sensitive Information (only where legally permitted)

 

 

  • Contractor qualifications, police checks, insurance

  • NDIS client status and support information

  • Security access logs for patrol or property clearance

  • Job-specific safety risks or hazard flags

 

3. How We Collect Your Information

We collect your personal information through:

 

  • Online quote or contact forms

  • Direct communication (calls, texts, emails, ServiceM8 messages)

  • On-site assessments and property visits

  • User interactions with our website (via cookies and analytics tools)

  • Contractor onboarding and employment applications

  • Third-party platforms including ServiceM8, Stripe, Xero, and Google

 

4. Why We Collect Your Information

We collect and use your personal information for purposes including:

 

  • Responding to quote requests or job inquiries

  • Providing cleaning, demolition, security, innovation, or related services

  • Identifying site access conditions and operational risks

  • Managing scheduling, dispatch, and real-time communication

  • Sending invoices, reminders, and receipts

  • Complying with regulatory and contractual obligations

  • Resolving complaints or incidents

  • Maintaining business records and audit logs

  • Advertising and retargeting (based on user activity)

  • Improving our website, content, and services

 

5. Lawful Basis for Handling Personal Information

Cluster Services only collects and processes personal information where:

 

  • It is necessary for the delivery of a product or service

  • You have given informed consent

  • It is required to meet legal obligations

  • It is necessary to protect the safety of individuals or our team

 

6. Use and Disclosure of Information

We may share your personal information with:

 

  • Our authorised employees, subcontractors, and agents

  • Third-party platforms such as:

     

    • ServiceM8 (job management)

    • Xero (accounting and invoicing)

    • Google Analytics / Tag Manager / Ads

    • Email delivery services (e.g., SMTP2GO, MailerLite)

     

  • Government authorities or regulators, if required by law

  • Our legal, insurance, or accounting providers

 

We do not sell or rent your personal information to third parties for marketing purposes.

7. Overseas Disclosure

Some of your data may be stored or processed using cloud-based platforms located outside Australia. These services are selected based on their privacy compliance (e.g., ISO 27001, GDPR, APP-compatible). We ensure that adequate safeguards are in place before any cross-border transfers occur.

8. Data Security and Retention

We store your personal data using:

 

  • Password-protected accounts and software

  • Encrypted cloud storage (e.g., Google Workspace, ServiceM8)

  • Secure SSL/TLS web infrastructure

 

We retain personal data only as long as reasonably required for our operations or legal obligations. We securely dispose of any data no longer required.

9. Website Analytics, Cookies, and Tracking

We use tools such as Google Analytics, Google Tag Manager, and reCAPTCHA to track site usage and prevent spam.

Cookies are used to:

 

  • Save user session preferences

  • Improve site performance

  • Serve tailored ads via Google and other platforms

 

You can block or delete cookies in your browser settings.

10. Email Marketing & Spam Compliance

We only send marketing messages when:

 

  • You have opted in to receive them

  • The message relates to services you previously requested

 

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We comply with the Spam Act 2003 (Cth) in all electronic communications.

11. Accessing or Correcting Your Information

You may request to access or update your personal information by contacting us.

Requests will be responded to within 30 days. Identity verification may be required. In limited circumstances, we may decline requests (e.g., legal privilege, risk to safety).

12. Notifiable Data Breaches

If there is a data breach likely to cause serious harm, we will:

 

  1. Contain and investigate the breach immediately

  2. Notify affected individuals

  3. Report to the Office of the Australian Information Commissioner (OAIC) in accordance with the NDB Scheme

 

13. Links to External Websites

Our website may contain links to other websites. We are not responsible for their privacy practices. We encourage you to review their policies independently.

14. Complaints and Dispute Resolution

If you believe your privacy has been breached, please contact us at:

📧 privacy@clusteraustralia.com

📬 Attn: Privacy Officer, Cluster Services, Unit 1/242 Grange Rd, Flinders Park SA 5025

If unresolved, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at:

📍 https://www.oaic.gov.au

15. Updates to This Policy

We may update this document periodically. Latest version is posted at https://clusteraustralia.com/privacy-policy

16. Contact Details

Privacy Officer
Cluster Services & Supply Pty Ltd
Unit 1/242 Grange Rd, Flinders Park SA 5025
📧 privacy@clusteraustralia.com